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At draly, we are committed to ensuring your complete satisfaction with your purchase. If you're not entirely happy with your product, we offer the following return and refund terms:
1. Return Conditions
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Items can be returned within 30 days of receiving the product.
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The product must be in its original condition, unused, and in its original packaging.
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Used items or items damaged by the customer will not be accepted for returns.
2. Non-Returnable Items
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Personalized items (such as custom names, images or designs).
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Items bought on major discounts or special promotions.
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Electronics or software that have been activated or used.
3. Return Process
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To initiate a return, please contact us via email or through the contact form on our website.
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Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
4. Refunds
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Once your return is received and inspected, we will send you an email notifying you of the return status.
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Refunds will be processed back to the original payment method (e.g., PayPal, credit card) within 5-10 business days once the return is approved.
5. Special Cases
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If the product arrives damaged or is not as described, please provide proof (photos, videos) within 7 days of receiving the product. We will arrange for a replacement or a full refund.
For any questions regarding our return policy, please contact our customer support team.
